Our Commitment to Quality

From the design of standard and custom products through the manufacturing process and beyond, we are focused on delivering high-quality photonic solutions. To ensure your solution will perform reliably over its expected lifetime, we have extensive quality assurance measures in place at our two ISO9001:2015 – certified facilities in Cork, Ireland, and Hatfield Broad Oak, U.K. At these facilities, we use high-end assembly equipment from leading manufacturers and our products undergo a series of product-specific in-process and final test and inspection procedures. By committing to rigorous quality standards, maintaining excellent relationships with our suppliers to ensure the reliability and consistency of our components, and controlling our manufacturing processes from start to finish, we provide quality, high-performance photonic solutions that are built to last.

For every standard product or custom solution we produce in our two ISO9001:2015-certified facilities, we guarantee quality by using state-of-the-art manufacturing machinery and calibrated test equipment. In our cleanroom manufacturing area we use die attach systems supplied by leading manufacturers. In our lasers manufacturing facility, our in-house manufacturing of mechanical parts ensures dimensional accuracy and precision.

Throughout the manufacturing process, all our products undergo a series of inspections and the appropriate testing.

For custom designs, we work directly with customers to develop innovative protocols for product acceptance testing. Finally, while our standard product traceability ensures full product build history, we can also put custom processes in place as required by customers.

We offer a one-year limited hardware warranty to the original purchaser of any product. This warranty helps customers rest assured that their product will remain free from defects in workmanship and materials while under normal use and service, or we will repair or replace it. In the unlikely event that you do experience a defect, please contact your sales representative who will help guide you through our simple returned material authorization (RMA) process, which is outlined in our warranty policy.